Zoho Voice + Contact Centre | NZ

Sarah answers sixty calls a day. She hasn't typed a note since March.

Her screen tells her who's calling before she picks up. The notes write themselves. After-hours calls turn into tidy tasks waiting for her in the morning. Her manager can finally see the queue.

This page follows one call through Zoho Voice, connected to Zoho CRM. The free trial below includes calling credits, so your first calls are on us.

Start Your Free Zoho Voice Trial Run the CX Leak Check

Your first calls are on us: free voice credits are included with the trial.

The trial button opens Zoho’s official signup flow. When you use this link, Automate.CX is connected as your Zoho partner so we can help you choose the right setup.

Incoming call · The screen already knows

A Aroha Bennett Incoming call · 09 555 0142

Plan Growth · 14 seats · renews Oct

Promised Callback about API rate limits

Mood last call Frustrated · waited 11 min

Summary written to CRM Follow-up task created No keyboard involved

The call transcribed itself and the notes wrote themselves. Sarah never touched the keyboard.

Official Zoho signup You are starting through Zoho’s own trial process.

Local Zoho partner Automate.CX is connected to help with the right setup.

Keep your numbers Eligible NZ numbers can be ported. We manage it end to end.

Free calling credits The trial includes test numbers and credits for your first calls.

The story

Follow the call:
Zoho Voice | contact centre

One call, from ring to follow-up, through Zoho Voice connected to Zoho CRM.

The phone rings. The screen already knows.

Name, history, the last promise anyone made them. The conversation starts where the last one ended.

Nobody types.

The call transcribes itself. The summary and the follow-up task write themselves into the record.

Talk becomes action.

The AI turns each summary into the next step: a follow-up task, an updated deal, a callback that actually happens.

The queue stops being a mystery.

Live listening, whisper coaching, wait times you can actually see.

Every call feeds the pipeline.

Summaries land in Zoho CRM next to the deals, so sales and service share one brain.

Everything a contact centre needs, inside your CRM.

All of this is live in Zoho Voice today. And when voice AI agents are ready for your calls, the plumbing is already in place: Zoho Voice can route calls to AI systems now, so your setup won't need a rebuild.

Screen pops + click-to-call Caller context from Zoho CRM and Desk the moment a call lands.

AI Call Intelligence Transcripts with automatic language detection, summaries written into the record.

IVR, queues + power dialer Inbound, outbound or blended, with routing your team controls.

Live listening + whisper Coach agents mid-call without the caller hearing a thing.

Recording + CSAT Every call kept for coaching, with satisfaction ratings after the hang-up.

Desktop + mobile apps Take the queue from the office, home or the road.

Every minute not spent typing is a minute talking to customers.

Already have a phone system? Run the two-minute CX Leak Check on your call handling and see where calls, notes and follow-ups fall through the cracks.

Run the CX Leak Check

What happens next

Start free tonight. Take a call with context tomorrow.

The trial includes test numbers and calling credits, so you can prove it before you switch anything.

Start the free trial

Through Zoho's official signup, with test numbers and free calling credits included.

Connect it to Zoho CRM

Take your first call with a screen pop and watch the summary land on the customer record.

Ready to switch for real?

We design your call flows and IVR, run number porting end to end, and train the team before go-live.

Before you click

Common questions

Can we keep our existing numbers?

Eligible New Zealand numbers can be ported. We confirm your current provider, number type and calling needs first, then manage the port end to end so there's no dead air on cutover day.

Does it send SMS in New Zealand?

No. SMS isn't supported for NZ numbers. Calls, transcripts, summaries and CRM workflows are the offering here.

Does it work with our other Zoho apps?

Yes. Zoho's telephony layer connects Voice to Zoho CRM, Desk, Recruit and Bigin, so calls show context wherever your team works.

What's in the free trial?

Test numbers and free calling credits, so you can make and take real calls before paying anything. Plan details are shown at signup.

Is Zoho Voice included in Zoho One?

Treat Zoho Voice as a separate calling subscription. It works alongside Zoho CRM and Zoho One, but numbers, call usage and Voice plans may be charged separately.

What if Zoho Voice isn't the right fit?

We're also a Certified Dialpad Delivery Partner, so we'll tell you straight which platform suits your team and deliver either one properly.

Six months from now, you'll wonder how calls ever worked.

Start free tonight and keep your existing numbers. Or run the CX Leak Check on your call handling first.